Privacy Policy

Principles:

NaturAlly Fed Ltd cares about your privacy. When using your personal data we promise:

  • We will take proper care of your data and will treat it like our own.
  • We will only use your data to deliver and improve your NaturAlly Fed Kombucha experience.
  • We will not send you promotional codes and news of special offers unless you opt in and sign-up to our newsletter. Only you decide what and how you hear from us.
  • We won’t keep your data longer than we need it.

We are committed to protecting your privacy and security. If you have any questions about how we look after your privacy, email us at info@naturallyfed.co.uk

Performance of a contract
• The use of your data is necessary to perform the agreement you have with us. For example to accept an order, collect payment, ship your kombucha and deal with after sales service such as returns, refunds and exchanges.

Legitimate Interests
• We may use your data for our legitimate interests. For example to improve the products and service we offer, to update and adapt our website and to use your data for fraud protection or legal purposes.

 

How we use your data

We use your personal data to deliver our service to you in different ways. You don’t have to share any of this data with us but if you don’t, you may not be able to use our website or buy NaturAlly Fed Kombucha from us and you may not receive our best possible service.

Your Name and Contact Details, we use this data to:

  • Deliver your order. We need to use this data to perform our contract with you.
  • Send you messages, by email, about your order. We need to use this data to perform our contract with you.
  • Send you information by email about our products, offers, services and promotions. We do this to keep you informed so you get the best possible experience. We only do this with your permission. You can withdraw or amend permission at any time by visiting your account on our website, unsubscribing from our newsletter or by giving us a call.
  • Prevent and detect fraud. We do this to protect both you and NaturAlly Fed

Your Payment Information, we use this data to:

  • Take payments and give refunds. We need to use this data to perform our contract with you.
  • Prevent and detect fraud. We do this to protect both you and NaturAlly Fed

Details of conversations we may have with you, we use this data to:

  • Provide great customer service. We need to do this to perform our contract with you.

Order History:

  • This provides information on the stock size of our product lines and to plan ahead to ensure we always have enough product in stock to ensure we are giving you what you want.

How and when you use our website, the pages you visit and interactions you make, your ip address and device type, we use this data to:

  • Analyse and optimise the way our website works. We do this to offer you the best possible experience.
  • Detect, prevent and investigate any attempt to hack our website or systems. We do this to protect both you and NaturAlly Fed

 

Keeping your data

We will not keep your data for longer than we need it. We do need to keep your data in the following circumstances:

  • While your account with us remains open, or
  • As long as it is needed to provide services to you such as returns or refunds, or
  • Where it may be required to meet legal obligations, resolve disputes and to detect and prevent fraud.

 

Sharing your data

We will never sell any of your data to any other party.

We will never casually share your personal data with other organisations or companies.

The types of organisation or companies we share your data with are:

  • Companies that enable us to complete your order such as credit card companies, banks and payment providers.
  • Fraud prevention companies were such a situation may arise.
  • Where the law requires, the police or other law enforcement agencies.
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Using your data for marketing

We will only send you marketing messages by email if you have agreed to receive them. We ask(ed) you for your marketing preferences when you open(ed) your account.

You can stop receiving marketing messages from us at any time. You can do this by:

  • Clicking the unsubscribe link in any marketing email we send you
  • Emailing info@naturallyfed.co.uk, calling our inquiries line on 0333 224 6666, or writing to us at NaturAlly Fed ltd, 53 Kilvey Terrace, Swansea, SA18BA.
  •  

Our cookies policy

We use cookies on our website to enhance your experience when using our website. No personal information is stored in the cookies we use, but they can be connected to you in our systems.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

We’d also like to set optional analytics cookies to help us improve our website. Our default settings do not enable these analytics cookies – and we won’t set cookies unless you enable them. Enabling cookies by agreeing to their use will set a cookie on your device to remember your preferences.

Our website is powered by WordPress – read more here about which cookies WordPress uses on its websites and why.

 

Your Rights

NaturAlly Fed Ltd take your rights to privacy seriously. You have the right to:

  • Know what personal data we hold and how we process that data. This information is laid out in this notice.
  • Request that incorrect data we hold about you is updated.
  • Ask us to share with you the personal data that we hold about you.
  • Request that we stop processing your data or delete your data in some circumstances.
  • Stop us sending you promotional codes or news about special offers.
  • To request that we transfer some or all of your data to another service provider.
  • To complain to the Information Commissioners Office.

If you wish to exercise your right to correct incorrect data you may be able to do this yourself by logging into the website and updating the details yourself in the ‘My Account’ area of the website.

You can stop receiving marketing messages from us at any time. You can do this by logging into the websites and updating your marketing preferences. These can be found in the ‘My Account’ area of the website or by clicking the unsubscribe link in any marketing email we send you.

Alternatively, if you wish to exercise any of your rights please contact our inquiries line on 0333 224 6666, email info@naturallyfed.co.uk or write to us at NaturAlly Fed ltd, 53 Kilvey Terrace, Swansea, SA18BA.

 

Changes to our Privacy Notice

We may change our privacy notice from time to time. When we do change this notice we will update this page to reflect the changes.

Where we make significant changes to the notice we will inform you via email. You can then review the changes and decide whether or not you wish to continue using NaturAlly Fed Ltd.

0333 224 6666 | info@naturallyfed.co.uk